Best practice question about knowledge base

Finn O'Brien Finn O'Brien 1 month ago

Looking for the community consensus rather than just "it works." What is considered best practice here, and why?

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Replies 6

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Sofia Romano Sofia Romano

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Theo Lindqvist Theo Lindqvist

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

Aisha Khan Aisha Khan

Strong agree. Good defaults beat a wall of toggles every single time.

Sofia Romano Sofia Romano

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Finn O'Brien Finn O'Brien OP

Strong agree. Good defaults beat a wall of toggles every single time.

Hana Park Hana Park

This deserves more votes. It is a small change with an outsized impact on day-to-day use.