Troubleshooting knowledge base — where to start?

Noah Bennett Noah Bennett 2 months ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#integrations #mobile
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Replies 7

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Carlos Mendes Carlos Mendes

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Marco Silva Marco Silva

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

Theo Lindqvist Theo Lindqvist

Strong agree. Good defaults beat a wall of toggles every single time.

Finn O'Brien Finn O'Brien

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

Aisha Khan Aisha Khan Accepted

The importer preserves original dates and maps forums to spaces. Always run with --dry-run first to preview counts, take a database backup, then run the real import. It batches large datasets so timeouts are not a concern.

Noah Bennett Noah Bennett OP

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Aisha Khan Aisha Khan

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.