Alice Chen

What works at small scale gets shaky as a community grows. How should this be configured for a larger community — a few thousand members and up?

Nothing groundbreaking, but it saved me real time so I figured I would share. The trick was to slow down and get the basics right before optimizing. Hope it helps…

A quick weekly note. Steady progress, nothing dramatic — exactly how we like it.

Our weekly digest email open rate hit 47% this week. Top posts plus a personal note from a moderator seems to be the magic combination.

I have been mulling over this space for a while and wanted to open a wider conversation. There is more nuance here than a single answer captures. What perspectives am…

I have been mulling over this space for a while and wanted to open a wider conversation. There is more nuance here than a single answer captures. What perspectives am…

I always find it motivating to hear what others are building. I'm migrating a client's legacy forum over — the import tools have been surprisingly smooth. What's on your plate?…

For the people who live in this part of the product, a small power-user enhancement would go a long way. It should stay invisible to everyone else.

I often find great answers and have no way to save them. A simple bookmark button on posts and replies would be incredibly useful. Bonus points for a "My Saved"…

Nothing groundbreaking, but it saved me real time so I figured I would share. The trick was to slow down and get the basics right before optimizing. Hope it helps…

I have been mulling over this space for a while and wanted to open a wider conversation. There is more nuance here than a single answer captures. What perspectives am…

Hi everyone! I'm Alice. I manage communities for a living and I've been quietly reading here for a while. Finally making it official. I'm most interested in onboarding flows and…