What is the recommended way to handle help desk?

Jamal Reed Jamal Reed 2 weeks ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Replies 6

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Sofia Romano Sofia Romano

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Lena Fischer Lena Fischer

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Lena Fischer Lena Fischer

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

Finn O'Brien Finn O'Brien

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Noah Bennett Noah Bennett

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

Sofia Romano Sofia Romano Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.