How do I configure help desk for a larger community?

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.