Threaded replies vs. flat — what works for support?

Carlos Mendes Carlos Mendes 3 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#api #migration
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Replies 3

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Sofia Romano Sofia Romano

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

Omar Haddad Omar Haddad

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

Sofia Romano Sofia Romano

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.